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Summary of Classmates Customer Service Calls

119 TOTAL CALLS
92% SUCCESSFUL CONNECTIONS
02:19 AVG CALL DURATION
17% ISSUES RESOLVED

Customers Contact Classmates to Ask about:

Cancellation:

  • “I cancelled my order”
  • “Cancel my account”
  • “Cancell all subscriptions”

Account:

  • “Did not sigb up for an ongoing account”
  • “Because I unsubscribed and money is still coming out of my account”
  • “Too much money taken out of account and need to stop renewal asap”

Refund:

  • “Told me I was going to be refunded but never was”
  • “Lawsuit refund not cashed”
  • “Refund of money”

Payments and Charges:

  • “Billing”
  • “Unauthorized charges on my card”
  • “Discuss bill”

Shipping and Delivery:

  • “Delivery time”

Other:

  • “Unsubscribe”
  • “Cant sign uo”
  • “Being stalked”

About Classmates

Top 5 Classmates Products

Website, Photo Book, Subscription, Profile, Account

Top 5 Likes about Classmates

I liked getting in touch with classmates, Research someone without them knowing your real name, Two people i actually knew responded to my profile, Playing bingo, Looking up old classmates

Top 5 Dislikes about Classmates

Automatic renewal, Very difficult to find contact information, Unauthorized withdrawals, Unauthorized withdrawls from my account, Not 1 thing about classmates is likeable

Top 5 Related Companies

PeopleConnect, Intelius, Classmates

Summary

Classmates Media Corporation operates leading online social networking and online loyalty marketing services under the Classmates and MyPoints brands. Large membership bases and rich databases of member information provide Classmates Media with a significant competitive advantage. The company's online social networking Web sites enable users to locate and interact with acquaintances from high school, college, work and the military.

Classmates Media Corporation serves more than 40 million registered accounts, including 3.5 million pay accounts. The company operates three international social networking services with a focus on reconnecting school acquaintances, including StayFriends in Germany, StayFriends in Sweden, and Trombi in France.

Classmates reviews and complaints

Classmates is ranked 88 out of 901 in Media category

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Classmates Stats

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Number of Reviews

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Number of Comments

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Number of Calls

No calls for this period.

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Companies are selected automatically by the algorithm.

A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

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