Classmates Contact Information

Customer Service:

  • (206) 301-5700

does not support this feature.

Currently you can call only US numbers.

Headquarters Address:

Classmates Online, Inc.
333 Elliott Avenue W., Suite 500
Seattle, WA 98119
USA

Social Networks:

Summary of Classmates Customer Service Calls

282 TOTAL CALLS
94% SUCCESSFUL CONNECTIONS
02:00 AVG CALL DURATION
22% ISSUES RESOLVED

Customers Contact Classmates to Ask about:

Activation/ Cancellation:

  • “I want to cancel subscription”
  • “Didn’t want to renew subscription want a refund”
  • “I did not knowingly sign up for this, cancel and refund; also caused overdraft fee of $32.00.”

Payments and Charges:

  • “Why are u billing me $15 , I CXL acct 2017”
  • “Charged”
  • “Billing refund”

Account:

  • “Can not log in”
  • “Password”
  • “Doesnt let me reset password. I d I d but doesnt allow”

Refund:

  • “Refund of money”
  • “Told me I was going to be refunded but never was”
  • “Lawsuit refund not cashed”

Request for Information:

  • “Inquiring about an item”
  • “I'd like to join classmates.com & would like the trial offer. how do i pay the fee for joining?”
  • “I ordered a soft cover class book for 1964 by the writting on the inside says to Cathy and that isn't me how can I get a book with my class mates writting to me”

Shipping and Delivery:

  • “Where is my order”
  • “When I signed up the other day for an offer I think I accidentally signed up for the wrong one I wanted to get the two years for $36 offer”
  • “Delivery time”

Product/ Service:

  • “My order are no remove my account”
  • “My order are not”

Website/ Application:

  • “I found someone else is using my name on your website”

Other:

  • “Picture of girl on tshirt on zion lutheran classmates”
  • “Fraudulent charege”
  • “Need to change my email and update my pass word”

Classmates Rating Stats

1.5 out of 5 stars
based on 80 reviews
See all 258 reviews reviews

Rating stats

  1. 53 reviews
  2. 20 reviews
  3. 1 review
  4. 3 reviews
  5. 3 reviews

About Classmates

Top 5 Classmates Products

Website, Subscription, Photo Book, Account, Profile

Top 5 Likes about Classmates

I liked getting in touch with classmates, Research someone without them knowing your real name, Two people i actually knew responded to my profile, Playing bingo, Looking up old classmates

Top 5 Dislikes about Classmates

Automatic renewal, Very difficult to find contact information, Unauthorized withdrawls from my account, Unauthorized withdrawals, Not 1 thing about classmates is likeable

Top 5 Related Companies

PeopleConnect, Intelius

Summary

Classmates Media Corporation operates leading online social networking and online loyalty marketing services under the Classmates and MyPoints brands. Large membership bases and rich databases of member information provide Classmates Media with a significant competitive advantage. The company's online social networking Web sites enable users to locate and interact with acquaintances from high school, college, work and the military.

Classmates Media Corporation serves more than 40 million registered accounts, including 3.5 million pay accounts. The company operates three international social networking services with a focus on reconnecting school acquaintances, including StayFriends in Germany, StayFriends in Sweden, and Trombi in France.

Classmates reviews and complaints

Classmates is ranked 38 out of 196 in Dating and Social Networking category

Edit Description
Show

Classmates Stats

Filter Reset Filter by range.
Level of detail.

Number of Reviews

No reviews for this period.

Number of Comments

No comments for this period.

Number of Calls

No calls for this period.

Compare Classmates to

i
Mixbook
Mixbook
36 reviews
1.7
Compare
Mylife
Mylife
214 reviews
1.1
Compare
Apple
Apple
415 reviews
2.0
Compare
Snapfish
Snapfish
220 reviews
1.7
Compare
Speedyhunt
Speedyhunt
6 reviews
Compare
Show


Report
Write a review
Do you have something to say about Classmates? What happened? What can we help you with?
Submit review Don't show this popup