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Summary of Classmates Customer Service Calls

258 TOTAL CALLS
95% SUCCESSFUL CONNECTIONS
02:03 AVG CALL DURATION
12% ISSUES RESOLVED

Customers Contact Classmates to Ask about:

Activation/ Cancellation:

  • “Didn’t want to renew subscription want a refund”
  • “I did not knowingly sign up for this, cancel and refund; also caused overdraft fee of $32.00.”
  • “Cancell all subscriptions customer passed”

Payments and Charges:

  • “Charged”
  • “Billing refund”
  • “Charges”

Account:

  • “Password”
  • “Doesnt let me reset password. I d I d but doesnt allow”
  • “Duplicate accounts”

Refund:

  • “Refund of money”
  • “Told me I was going to be refunded but never was”
  • “Lawsuit refund not cashed”

Request for Information:

  • “Inquiring about an item”
  • “I'd like to join classmates.com & would like the trial offer. how do i pay the fee for joining?”
  • “I ordered a soft cover class book for 1964 by the writting on the inside says to Cathy and that isn't me how can I get a book with my class mates writting to me”

Shipping and Delivery:

  • “Where is my order”
  • “When I signed up the other day for an offer I think I accidentally signed up for the wrong one I wanted to get the two years for $36 offer”
  • “Delivery time”

Product/ Service:

  • “My order are no remove my account”
  • “My order are not”

Website/ Application:

  • “I found someone else is using my name on your website”

Other:

  • “Ending my membership”
  • “Yearbook on line”
  • “Monthly rate”

Classmates Rating Stats

1.5 out of 5 stars
based on 77 reviews
See all 252 reviews

Rating stats

  1. 50 reviews
  2. 20 reviews
  3. 1 review
  4. 3 reviews
  5. 3 reviews

About Classmates

Top 5 Classmates Products

Website, Subscription, Photo Book, Account, Profile

Top 5 Likes about Classmates

I liked getting in touch with classmates, Research someone without them knowing your real name, Two people i actually knew responded to my profile, Playing bingo, Looking up old classmates

Top 5 Dislikes about Classmates

Automatic renewal, Very difficult to find contact information, Unauthorized withdrawls from my account, Unauthorized withdrawals, Not 1 thing about classmates is likeable

Top 5 Related Companies

PeopleConnect, Intelius

Summary

Classmates Media Corporation operates leading online social networking and online loyalty marketing services under the Classmates and MyPoints brands. Large membership bases and rich databases of member information provide Classmates Media with a significant competitive advantage. The company's online social networking Web sites enable users to locate and interact with acquaintances from high school, college, work and the military.

Classmates Media Corporation serves more than 40 million registered accounts, including 3.5 million pay accounts. The company operates three international social networking services with a focus on reconnecting school acquaintances, including StayFriends in Germany, StayFriends in Sweden, and Trombi in France.

Classmates reviews and complaints

Classmates is ranked 36 out of 109 in Dating and Social Networking category

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Classmates Stats

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Number of Reviews

No reviews for this period.

Number of Comments

No comments for this period.

Number of Calls

No calls for this period.

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