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Summary of Classmates Customer Service Calls

220 TOTAL CALLS
94% SUCCESSFUL CONNECTIONS
02:02 AVG CALL DURATION
13% ISSUES RESOLVED

Customers Contact Classmates to Ask about:

Cancellation:

  • “Cancel membership”
  • “Cancell all subscriptions”
  • “I did not sign up for this. Cancel me and unsubscribe me”

Payments and Charges:

  • “Unauthorized charges on my card”
  • “Billing eror”
  • “Charges”

Account:

  • “Duplicate accounts”
  • “Did not sigb up for an ongoing account”
  • “Because I unsubscribed and money is still coming out of my account”

Refund:

  • “Told me I was going to be refunded but never was”
  • “Lawsuit refund not cashed”
  • “Refund of money”

Website/ Application:

  • “I found someone else is using my name on your website”

Shipping and Delivery:

  • “Delivery time”

Other:

  • “Monthly rate”
  • “Doesnt let me reset password. I d I d but doesnt allow”
  • “To get a rwfund”

About Classmates

Top 5 Classmates Products

Website, Subscription, Photo Book, Account, Profile

Top 5 Likes about Classmates

I liked getting in touch with classmates, Research someone without them knowing your real name, Two people i actually knew responded to my profile, Playing bingo, Looking up old classmates

Top 5 Dislikes about Classmates

Automatic renewal, Very difficult to find contact information, Unauthorized withdrawls from my account, Unauthorized withdrawals, Not 1 thing about classmates is likeable

Top 5 Related Companies

PeopleConnect, Intelius

Summary

Classmates Media Corporation operates leading online social networking and online loyalty marketing services under the Classmates and MyPoints brands. Large membership bases and rich databases of member information provide Classmates Media with a significant competitive advantage. The company's online social networking Web sites enable users to locate and interact with acquaintances from high school, college, work and the military.

Classmates Media Corporation serves more than 40 million registered accounts, including 3.5 million pay accounts. The company operates three international social networking services with a focus on reconnecting school acquaintances, including StayFriends in Germany, StayFriends in Sweden, and Trombi in France.

Classmates reviews and complaints

Classmates is ranked 25 out of 73 in Dating and Social Networking category

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Classmates Stats

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Number of Reviews

No reviews for this period.

Number of Comments

No comments for this period.

Number of Calls

No calls for this period.

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Companies are selected automatically by the algorithm.

A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

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