I am unable to contact classmates.com to cancel my paid subscription. This all seems to be a scam that cannot be resolved by the customer, I agreed to pay for the first year I used classmates web site.
I do not want my credit card charged again to renew the membership but I am unable to contact the classmates billing department. I think a call to the BBB is in order. Can someone please help me? Every time I try to call the customer service number for classmates.com, I am put on hold for long amounts of time that is on a long distance telephone number.
There are no toll free numbers available for this company.
Product or Service Mentioned: Classmates Membership.
Reason of review: Poor customer service.
Monetary Loss: $39.
Preferred solution: Full refund.
I didn't like: Unable to cancel membership.