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Classmates

Classmates

www.classmates.com
What is your customer experience with Classmates?

Classmates Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Classmates has a 1.6 star rating from 366 reviews; consumers are mostly dissatisfied and only 24% would likely recommend. Negative feedback dominates the rating distribution and Classmates reviews emphasize high price and poor payment practices.

Positive Feedback

Some users report reconnecting with classmates and occasional helpful service interactions that resolved account issues.

Negative Feedback / Risk Areas

  • Frequent Classmates customer complaints about unauthorized withdrawals and problematic billing practices.
  • Automatic renewal and difficulty canceling subscriptions lead to unexpected charges.
  • Many users request refunds but report refusals or long delays processing refunds.
  • Poor customer service response times and inaccessible support channels are recurring issues.
  • Privacy concerns over photos and unwanted emails appear repeatedly.

Key Takeaways for Future Customers

  • Expect aggressive auto-renewal; monitor bank statements and disable automatic renewal immediately.
  • Check payment methods and consider using bank dispute or BBB if refund is denied.
  • Be cautious with personal photos and contact details uploaded to the site.
View full overview ›

Media from reviews

Classmates - Cancelled but you keep charging me
Classmates - Cancelled but you keep charging me - Image 2Classmates - Cancelled but you keep charging me - Image 3Classmates - Cancelled but you keep charging me - Image 4Classmates - Information held hostageClassmates - Like to stop serviceClassmates - Refund of money
View all media ›

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Show reviews that mention
account money repeated rubbish school refund bank class email phone number
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norman m Mqm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Diego, California

Worthless

Will you *** stop sending me your repeated rubbish?

Will you *** stop sending me your repeated rubbish?

Will you *** stop sending me your repeated rubbish?

Will you *** stop sending me your repeated rubbish?

Will you *** stop sending me your repeated rubbish?

Will you *** stop sending me your repeated rubbish?

Will you *** stop sending me your repeated rubbish?

Will you *** stop sending me your repeated rubbish?

View full review
Pros:
  • Worthless
Cons:
  • Boring

Preferred solution: Apology

User's recommendation: don't sign up

Nani M Lme

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Membership

Updated by user Sep 11, 2025

Michelle was very pleasant and resolved the issue. Removed automatic renewal which I never had and they used.

Original review Sep 09, 2025

I never signed up for automatic renewal. Charged for 2 year remewal.I called for refund and was denied refund. I wanted to cancel membership and would not get refund.

At this point, I want to maintain membership and have automatic renewal removed.

I always paid when dues were due.Please remove automatic renewal from my acct.

View full review
Loss:
$96
Pros:
  • Connections to classmated
Cons:
  • Automatic renewal

Preferred solution: Price reduction

User's recommendation: Make sure you know when your membership is due so you are Not surprised when your acct has been subtracted!!

Donald N Swx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cancel my order and refund my money now

I tried to cancel it 3 months ago, and nobody did anything. I asked for a refund, and nobody did anything.

Now you're trying to take another payment from me. I want it refunded and canceled, or I'm taking legal action.

View full review
Loss:
$22

Preferred solution: Full refund

Donald N Swx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cancel my order and refund my money now

Updated by user Sep 25, 2025

I'd tell them not to use them

Updated by user Sep 11, 2025

It's the lack of communication with them and they took money out my bank account when I didn't want them to and they won't refund it I'm going to take legal action

Original review Sep 10, 2025

I cancelled it three months ago and you still took out a payment from my bank account and I want it refunded and stopped or I'll take legal action

View full review
Dwight K Bxd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Missing yearbook Frederick military academy 1972

They do have a copy of the 1972 Class Yearbook I would like to order one That is the year I graduated Maybe Someone can get one to make copies to sell just like most other years Contact a former graduate and get one Maybe the library in Portsmouth Virginia has one The school closed in the 1980s Would really like to get one Thanks for your help Dwight

View full review

Preferred solution: The 1972 yearbook

Anonymous

Pictures were on Classmates of myself and my family or friends without my permission.

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I do not appreciate this one bit. I do not have a subscription and do not want one.

You put people on there that I do not know and others are people I do not care anything about.

Do me a huge favor and take my pictures off of your site. Stop sending me emails as well!

Lee Estes Steele

View full review
Judy H Hyy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

They renewed my account for $60 without notice

Updated by user Jun 02, 2025

I only used it for a month or two around the time of my 62nd Class Reunion. I never opened anything from them after that.

The renewal without notice is the biggest complaint against them on the BBB site. They refused to credit money back

Original review Jun 01, 2025

They should provide required notice of renewal so you have the option to cancel. Apparently they fail to do this and refuse to provide credit

View full review

User's recommendation: This is how they operate. Complete ripoff.

Resolved
Barbara A Gia

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Change location for 50 Class Reunion

Updated by user Apr 09, 2025

Company fixed the issue and I have been provided with apology. I didn’t know how to reach out for changes. I never should have used is platform.

Original review Mar 25, 2025

I tried to reserve a picnic for the 50 Class Reunion. I got sick about 2 months ago, and the reservation was cancelled because I did not have the fee to pay.

So, I asked @ to see where our class reunion would take place and expressed interest. I reserved it with no fee for July 20, 2025, from 5 PM until you want to leave Kelsey’s Steak House, 2300 Morthland Dr., Valparaiso, IN 46383, phone number 219-465-****.

View full review
Pros:
  • Communication

Preferred solution: To change location

User's recommendation: Excellent steak and seafood.

Noboru Hnl

Cancel/refund

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Was charged today and immediately called to cancel and request a refund. They refused to issue the refund.

I requested my login password to be reset.They refused to send that link. No refund and unable to login to the account.

View full review

User's recommendation: Stay away. Notify the BBB.

Allanna Chc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Problem was never fixed. Classmates said they would call within 48 business hours and never did.

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Took money from my bank account without permission. What else can I say?

Need this problem fixed when I called class mates they couldn't even find an account for me.

So what can I do? What can you do for me?

View full review

User's recommendation: Stay away

Allanna Chc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Not a member of classmates

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They charged my bank account when I'm not even a member. Have not returned my call as promised. Very bad customer Service.

View full review

User's recommendation: Buyer beware

Anonymous
map-marker Lakeland, Florida

My photo was not even in the book. The photos were so small and that you could not even get a good look at others. I tried to cancel and was told nonrefundable. I was also told it would auto renew.

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I signed up for the 1955 classmate year book. My photo was not even in the book. I attended the school that year and bought a yearbook, which I no longer have.

View full review

User's recommendation: Don't waste your time and money.

Katrina s Rst

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Was charged twice for one year book I never received and can't reach anyone from their company at all.

I ordered a yearbook for my mother because she had lost all of her your books from back in the day so I was supposed to receive it never got it. I'm being charged twice so far they tried to a third time but there's nothing in my account and it put me in the negative. I'm having to pay charges that shouldn't happen because they scammed me completely screwed me over for a yearbook *** them.

View full review

User's recommendation: Recommendation is never order from them they're just going to drain your bank account completely as much as they can and you will receive no product

Lewis R Ufp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cancel my subscription

I did not authorize for them to take money out of my account or renewal please cancel as soon as possible thank you sincerely Lewis Reed

View full review
Anonymous
map-marker Dallas, Texas

Someone sent me a perverted video

I opened my phone after a great Mother’s Day with my sons. When I opened my phone after I got home someone was leaving a filthy video.

It was around 3:00 Mothers Day and a younger aged man? was getting info to show me his pitiful tiny and a middle aged woman

I assumed his mother was teaching !

I’m pretty sure I know it is.

View full review
Resolved
MARTIN E Jgz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Pictures downloaded from my facebook page

Updated by user Mar 03, 2025

Company fixed the issue and I have been provided with apology. 'They took down the photos I did not want to be on display

Original review Feb 16, 2025

I attended Piscataway HS as part of the class of '62, but moved away in 1959 and ultimately graduated from Mt. Lebanon HS in 1962.

I have noticed a large number of my family's pictures taken from my Facebook page on the classmates' website. I would like to have most of them taken down. How should I proceed?

Aloha, Marty Adler. 808-870-****, 8 am to 6 pm Hawaii time, please.

View full review

About

Related Companies

PeopleConnect, Intelius, US Search

Summary

Classmates Media Corporation operates leading online social networking and online loyalty marketing services under the Classmates and MyPoints brands. Large membership bases and rich databases of member information provide Classmates Media with a significant competitive advantage. The company's online social networking Web sites enable users to locate and interact with acquaintances from high school, college, work and the military.

Classmates Media Corporation serves more than 40 million registered accounts, including 3.5 million pay accounts. The company operates three international social networking services with a focus on reconnecting school acquaintances, including StayFriends in Germany, StayFriends in Sweden, and Trombi in France.

Classmates reviews and complaints

Classmates is ranked 147 out of 492 in Social Media and Networking category

Area Served

USA, Worldwide

Payment Methods

VISAMasterCardPayPal

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