Lou G Wqr

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Verified Reviewer

Unable to cancel need help

No response,all I want to do is cancel. I no longer visit this classmates.com I just cannot succesfully delete my membership and. Stop the auto payments.Louis Grottano
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Cons:
  • Very hard to cancel

Preferred solution: Full refund

User's recommendation: Avoid joining

Wendy D Ttz

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Verified Buyer
|

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Verified Reviewer

ZERO REFUNDS; ALL OUT SCAM

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Classmates - ZERO REFUNDS; ALL OUT SCAM
Classmates - ZERO REFUNDS; ALL OUT SCAM - Image 2

My profile states I have an account code of 24 month. Two years ago I enjoyed using Classmates when planning for a high school reunion.

Classmates charged my financial institution $18.00 for what I thought was a manual renewal at one year. Classmates charged me $36.00 on September 24, 2021 that I did not authorize period. Twenty four months later on September 24, 2023, I was charged $96.00 a recurrent payment from September 24, 2021. ACCOUNT INFORMATION

Account type: 24 Month

Expiration date: September 24, 2025

Renewal option: Manual

I do not understand why a 24 account would last from 2021 to 2025, four years.

There is NO WAY to cancel the subscription online. Other reviews state users called to cancelled their subscriptions; however, their account is never cancelled. I paid on Pay Pal; therefore, Pay Pal cancelled my subscrition from there.

DO NOT DO BUSINESS WITH CLASSMATES, they are SCAM ARTIST. They are breaking Federal Trade Commission laws for recurrent payments.

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Loss:
$132

Preferred solution: Full refund

User's recommendation: Do not open emails or sign into Classmates.com

Cheri N Mre

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Verified Buyer
|

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Verified Reviewer
| map-marker Monterey, California

Unauthorized renewal charge and no warning!

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Classmates - Unauthorized renewal charge and no warning!
Updated by user Feb 12, 2024

Classmates could care less

Original review Feb 12, 2024
I was charged an unauthorized renewal fee on the same day I canceled when I called them all customer service did was argue 3 days later and still waiting for a supervisor to call back.
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Cons:
  • Customer service

Preferred solution: Full refund

User's recommendation: Don’t waste your time or money

Michael U Wcy

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Verified Reviewer

Wrong school year It should be 1964

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Received email. Wrong year 1957 Should be 1964.. Re-activated prior account and updated email. Plan to update to paid status in the next 2 months or so.
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Pros:
  • 000
Cons:
  • O00

User's recommendation: Highly recommend

Resolved
Nancy L Mmn

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Verified Reviewer
| map-marker Fort Lauderdale, Florida

Resolved: You charged my account without my consent

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Evidently you have an automatic renewal Policy I didnt know about and renewed my account for 60.00. I dont want to renew. I have contacted my bank to dispute this charge. I want to cancel. My bank says PCH*Classmates.com 206-301**** WA.
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Cordelia O Qzk

To cancel my account

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I can't get anyone to talk with to cancel my account I don't want this app. I don't like this app. I don't remember joining this app, and if i did I don't want it any more stop it and gi e me a refund
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Loss:
$22
Pros:
  • No pros to speak on
Cons:
  • Everything about it
  • Never use the site

Preferred solution: Full refund

User's recommendation: Don't join

Edsel Xxt

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Verified Reviewer
| map-marker Mobile, Alabama

Unauthorized charge

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They charged my credit card at 7am without authorization from me and don't want to issue a credit. You don't do business that way, so if they want a fight, they're going to get a fight. Messing with the wrong person!
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User's recommendation: Don't let them get away with taking your money

Michelle H Zer

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Verified Reviewer

Charge

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I didnt want to make a charge I was charged three times for the same book need a refund it was a 1978 yeabook
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Preferred solution: Full refund

Raymond L Qkq

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Verified Reviewer

Charged $60 to credit card with no authority

We asked for credit to our account with no positive results- I will dispute charge with our credit card
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Loss:
$180

Preferred solution: Full refund

User's recommendation: Do not use their service

Michael C Wqk

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Verified Reviewer

I can’t cancel membership

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Cannot cancel my membership. Ive gone to classmate .com and cannot get my membership cancelled. Any help would be greatly appreciated.
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Loss:
$26

Preferred solution: Full refund

User's recommendation: Help people who do not want to continue there membership

John C Xeb

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Verified Reviewer

Auto Renewal without authorization

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Received notice 1/11/24 $96 had been charged to my account. Called as soon as they opened that day and was told no refunds. I was not notified of renewal or price increase. There have been hundreds of complaints filed with The Better Business Bureau from people being scammed by this company.
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Loss:
$96
Cons:
  • Price increase and auto renewal with no refund-useless site

Preferred solution: Full refund

User's recommendation: Avoid this fraudulent company-tell your friends to research complaints

Valerie H Bdu

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Verified Reviewer

I want to Cancel

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No one to contact! Please CANCEL my subscription! NOW! You are impossible to reach Unsubscribe and CANCEL me NOW!
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Preferred solution: Full refund

User's recommendation: Absolutely NOT

Eugene A Hze

We were charged for four years without authorization.

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Even the fourth year when we found out, and called the day that we received the charge for a refund, they said they could reverse no charges and give no refunds, and there was no resolution.. Very matter-of-fact and rude.
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Loss:
$240

Preferred solution: Full refund

User's recommendation: Don't fall for their subscription scam.

Dennis S Wxs

Tried to cancel and could not follow instructions. It kept just going in circles. Want to cancel, just put in your password. Oops, wrong password. So cannot cancel. BS

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Tried to cancel. Just kept send me in circles. Put in password. Oops, wrong password. Cant cancel because you dont know your password. BS Not happy.
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Pros:
  • Contact friends
Cons:
  • Cannot cancel

Preferred solution: Cancellation

User's recommendation: Don’t join.

Eugene A Hze

Charged for three years without knowing. stop OK just stay there a second OK just stay there a second OK I'm gonna do this OK

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We called the fourth year, the day we were charged when we finally realized where the charges were from, and they wouldn't even reverse that charge
View full review
Loss:
$240
Cons:
  • Terrible customer service and fraudulent business practices

Preferred solution: Full refund

User's recommendation: Don't fall for their subscription scam.

Resolved
Holly S Fqh

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Verified Reviewer

Resolved: I dislike it

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Updated by user Dec 19, 2023

Company fixed the issue and I have been provided with apology.

Original review Dec 04, 2023
I signed up for classmates.com and was hoping to connect with some old friends but it didn't happen. I wrote to them and it's like they never got my messages. I just don't see the point of signing up for 3 months when you get no results. Don't buy it!. Please believe me when I say I don't like it, it's a waste of money!
View full review
Loss:
$30

Preferred solution: Full refund

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